RESIDENT FAQS
For more specific questions please contact your property manager via email or phone.
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How do I pay rent?
Activate your online portal, that’s the easiest way to pay via e-check (fee free), debit or credit You can also mail/drop off rent at our office please note your address and unit number. We also can provide you with a reusable payslip you take to 7-Eleven or Ace Cash Express to pay rent in cash. Pay up to $1,500 in cash for a $3.99 transaction fee.
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How do I report a repair? What if it’s an emergency?
Submitting a maintenance request via your online portal is the fastest way to ensure your maintenance is taken care of. Please ensure you submit a complete and thorough description of the issue including location. Always attach a picture if possible. For an emergency you can contact our office, after hours you will be directed to our on-call maintenance coordinator.
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When I move out, how do I notify you? How/When do I get my security deposit back?
You can submit notice to vacate on your portal via the contact us tab, or via email to your property manager. Please review your lease for minimum notice time period, usually 30-days prior to vacating the property is required. To receive your full deposit, all charges must be paid upon move-out, and the unit must be returned to its original condition, unless approved by your property manager. The deposit will be refunded within 21 days after key return. Please provide a forwarding address for the refund. Note: It is the tenant’s responsibility to return all keys and openers upon move-out; failure to do so may result in additional charges.
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I am locked out of my unit, what should I do?
If you have a manager on-site you may contact them. If not, you may pick up a key during business hours, from our main office or arrange for a locksmith at your expense. After hours, a locksmith is the only option.
